People nowadays make it a point to read online reviews before deciding where to eat, or booking hotel accommodations, or availing the services of a dentist, lawyer, or a doctor.
Google generates a large amount of web traffic. As such, more often than not, people look at reviews or ratings from Google search or on Google My Business (GMB). It has become more common to check out these rating platforms instead of the traditional ones or the yellow pages. It is important to note that these reviews can either make or break a company’s name.
It is important to keep one’s composure if your business received negative reviews. Negative reviews can have a great impact on your business’ reputation online, so dealing with them in an expedite manner is crucial. Are you aware that removing negative reviews in Google can be done?
We will further discuss options on how to better protect your business’ online reputation and how to remove negative reviews generated from Google search.
A lot of businesses and individuals bank on the online reviews that they get as they know that their online reputation is important. We have services and tools available to improve and repair the damage on your business’ online reputation.
If your business’ reputation has been damaged online, we have a service designed specifically for businesses like you. It is not impossible to remove negative reviews on Google. When searching for a certain company or business, people will not usually look beyond the first few pages of the Google search results. Thus, it would be beneficial for your company or business if predominantly good reviews and positive results are shown in the first few pages of Google search.
For negative reviews on Google My Business page, there is a way to have a review removed. You can just contact Google’s and ask that the negative review be removed. It is also important to give details as to why the negative review should be removed and if it breaches any of the Google rules, it will be removed.
Unlike Google My Business, other review sites do not give business owners the option to have negative reviews removed. This makes it difficult for business owners to have a negative review deleted or taken down. However, it is possible to contact the website where it originated. You can contact the website’s administrator and ask that the negative review be removed. You have to be prepared to show evidence to back up your claim for the specific content to be removed. Another option would be to ask Google not to index a page or “crawl” on a specific website that has bad reviews regarding your company.
It is also beneficial to know that Google has a public URL removal tool. By using this tool, materials and information can be deleted from search engines immediately. This means that outdated URLs will eventually not show up on Google search results.
Google’s URL removal tool may be helpful for some but it is not an effective way to remove the reviews that are found on reputable review sites. Negative reviews can still show up for a long period of time.
It is to your business’ advantage that there are now companies, like us, who can manage your online reputation. We are willing to work with you to control what shows up when searching for your company through Google.
Companies nowadays can combat negative reviews by putting up a lot of positive information. A lot of satisfied customers, although happy with the level of service, never get round to putting a review online. By making it easier (eg providing them with a link), more customers are likely to leave reviews. Incentives should not be used to influence the customer into giving reviews as this would be highly unethical.
There are a lot of ways to get positive feedback; however, you have to keep in mind that it is bad business practice that you write the positive reviews yourself. Customers will be inclined to think that businesses that do this or promote themselves like this are not legitimate businesses.
It can be really tempting to write positive reviews for your own company, but you have to realize that this is frowned upon. If this leaks, or if people know that those are just self-reviews, you do more harm to your reputation than good.
One of your options would be to contact a business like us who can offer you services that would be the best match for your business. We have a team of dedicated individuals who are passionate about defending your online reputation. You can now be at ease thinking that there is a team of people who will monitor and protect your business’ online reputation.
For more information on how to remove negative reviews from Google, contact us at 08 6102 5863